A: There are two common causes for a customer being returned to the Shopify checkout page after trying to place an order with Afterpay. These causes are listed below:
- Invalid order amount.
A customer’s Afterpay transaction will not be approved should the order total be:
- Below the merchant minimum order value.
- Above the merchant maximum order value.
- In a non-supported currency.
As such, the customer will be returned to the Shopify checkout page.
- Incorrect merchant credential configuration.
The communication between Shopify and Afterpay is dependent on a correct combination of the Merchant ID and Secret Key.
Please ensure that:
- Merchant ID is entered correctly.
- Secret Key is entered correctly.
- Test Mode is not enabled.
See Afterpay Payment Gateway for additional information.
A: To display the Afterpay instalment detail on the Shopify product pages, the active store theme is modified. When changing Shopify theme, a new set of theme/template files will be installed, which will not include the Afterpay product page display.
Although the product page display will require re-integration, Afterpay will remain active as a Payment Method on the Shopify checkout page.
To re-integrate the Afterpay product page display for the newly installed Shopify theme, please complete the steps outlined in the Afterpay Product Page Display section.
Afterpay orders can be refunded from Shopify and will be automatically sent to Afterpay. You can learn how to do refunds here: https://help.shopify.com/en/manual/orders/refund-cancel-order