So you have something wrong with your pool filtration equipment but your not sure what it is? We Platinum Pool Centre have an entire service team dedicated to fault finding issues with your pool equipment. We charge a standard fee of $99 including GST to send out one of our team to help you identify and isolate any issues with your pool equipment fast. Our onsite pool repair technicians are experienced in all types of pool faults and function.
Jump the queue! We schedule all of our onsite pool services in order of receipt so if you would like us to slip you in sooner you can pay your callout fee online in advance and we will schedule your job straight away. Once scheduled we will call you to obtain any additional information we may require.
Platinum Mobile Pool Care.... Over the course of any year we are constantly coming up against all sorts of pool equipment not just in the swimming season. If you do encounter an issue with your pool function, clarity or water chemistry it is a good idea to sort out problems with you pool as soon as you can because once the sun comes out the swimming pool industry professionals quickly become few and far between.
Below is some information on a few reasons why you may need our onsite repair / inspection services.
No Chlorine in your pool? Just because your pool has no chlorine it doesn't mean your chlorinator is not working. This is usually presumed by under qualified retail staff with limited training and experience.
There are many reasons why there may be no chlorine in your pool including:-
Improper water chemistry (Eg. stabiliser in the water during summer or High phosphate levels).
Lack of pool equipment maintenance ( Low water flow causing your flow sensor to disengage and shut your chlorine production down).
So your still not sure....... Well you have options, you can bring your chlorinator in-store for us to inspect and provide a detailed chlorinator repair quote or if you would like a qualified and experienced pool technician to visit your pool and isloate the issue regarding low chlorine in your pool........... just Contact us or jump the que and book a job online below.
Pool Pump Repair
Why is my pool pump not pumping properly?
- One of the common causes for low water flow from your pool pump is not cleaning your baskets regularly can cause your baskets to split which can cause debris lodge in the pool pump impeller.
- Also not putting your pump lid back on properly after cleaning your pump basket may cause flow issues from your pool pump. If the problem persists then it is best to get a professional onsite to inspect the cause of the issue.
Has your pool pump stopped working?
If you pump has stopped working it may not be a pump problem.,,,,,,,
- It could be a chlorinator power / timer issue or a general power issue.
- This may also be the result of a faulty motor or thermal overtemp issues which will require liscenced repair support.
In either case it is best to check if the pump has power and work your way forward from there.
If your pump is humming and just won't start after you have ensured the pump is getting power it is best you have it looked at by a professional.
Is your pool pump not priming?
If your pool pump is not priming it may be because.......
- Your impeller has developed a blockage.
- your pump lid is not secured properly
- you have another site or pump related issue which needs to be rectified.
It is best to check the above mentioned things and try to prime your pump three to four times and if the issue still persist then call a pool pump specialist.
Don't risk damaging your pool pump more by continually trying to prime your pump as you may cause extra damage to external and internal pump components.
So your still not sure....... Well you have options, you can bring your Pool Pump in-store for us to inspect and provide a detailed Pool Pump Repair Quote or if you would like a qualified and experienced pool technician to visit your pool and isloate the issue with your pool pump........... just Contact us or jump the que and book a job online below.
Pool Filter Repair
Can't clear your pool up? If your pool is not sparkling like it used to then there may be an underlying reason. Poor water clarity is usually caused by a chemical deficiency of some kind (usually low chlorine). Get you water checked to make sure your levels are ok. If the issue persists then you may have an issue with your pool filter.
Try cleaning your cartridge filter elements or backwashing your sand filter and giving your pool equipment a good looking over. If you have done all the above then your next best move is to get a qualified technician onsite to fault find the issue.
Platinum Pool Centre provide all types of onsite pool maintenance / repair and cleaning services. All these services usually start with an onsite pool equipment inspection / quote service as the first step to rectifying your swimming pool equipment problems.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Instore Only Products
Some of the products we advertise for sale on this website are for pick up instore or local delivery only. While we do our best to explain this in the individual product listing how each product can be purchased there may have been a few that slipped through the cracks. If the particular product you are looking to purchase does not display a price or have an active shopping cart it is likely an instore only product and is available for purchase instore or for local delivery only.